Many people feel that Digital Rights Management (DRM) has been the bane of the movie download market. One of the most outspoken critics of DRM and the way the Hollywood studios have abused it is Jim Flynn, CEO of EZTakes. Flynn feels that the DRM used by many movie download sites (such as iTunes and Amazon, for example) is so inherently restrictive that it creates a “consumer-hostile” marketplace. According to Flynn, some of these services are virtually saying, "Hey, we can reach into your PC and delete content that you paid for any time we want." This kind of attitude doesn’t lead to good public relations with potential customers, he says. And it motivates otherwise law-abiding movie lovers to resort to piracy. Ironically, the very mechanism that was set up to prevent piracy is instead promoting it.
“DRM is not meant to stop piracy; it’s meant to lock in content providers and consumers,” says Flynn. “DRM makes illegal options more appealing to the average consumer because pirate sites come with no such restrictions. Consumers don’t want restrictions. Nobody wakes up in the morning, and says, ‘Gee, I wonder what I can’t do with the content I paid for today.’ And DRM ignores the rule of the digital worldbits can be copied.” The studios should accept that fact, says Flynn, and they should stop treating the consumers as criminals and start giving them good value.
EZTakes does not use DRM. Instead, it attempts to protect the intellectual property rights of content owners by using a proprietary fingerprinting technology. Each movie download is digitally tagged with a number that is invisible to any viewer. This allows law enforcement to trace back to see who is responsible for piracy and arrest him. Instead of penalizing the entire movie buying pubic, only the guilty should suffer, says Flynn.
“I think what we are doing is a more realistic approach to distribution,” says Flynn. “We are giving people who want to download a movie something that is portable [a DVD]. They don’t have to huddle the family around a PC monitor to watch a 2-hour movie. They can actually buy it and burn it and watch in their living room with their family.”
“We are pointing the way to the future in terms of providing value to consumers, rather than trying to control the consumers,” he says. “You have to start with the consumer—what does the consumer want? When we started out, we said to ourselves, ‘We can build a download site that executives at the big media companies will like, or we can build a site that consumers like.” And we went with the latter. “You want to have as much value as you can for the consumer, or else it doesn’t do anybody any good.”
“We are trying to do a favor for both content providers and consumers by providing movies at a reasonable price in formats they can use,” says Flynn. “It’s not that we don’t respect DRM, but we think the most important thing for movie distribution is distribution.” This is particularly important to the independent film producers from whom EZTakes draws most of its content. “The second worst thing for a movie maker is to have his movie pirated; the first worst thing for a movie maker is obscurity,” he says.
OTHER DRM MAVERICKS
HungryFlix & Streamburst
Among the other movie download sites that have been experimenting with alternatives to DRM (most are using some sort of fingerprinting technology) are HungryFlix and Streamburst. HungryFlix bills itself as “the Internet’s first distributor of premium independent video content specifically formatted for portable devices.” Among the portable media players it supports are Apple’s iPod and iPhone and the Sony PSP. It also supports home media servers such as AppleTV and slingmedia’s slingbox. Content is delivered as DRM-free MPEG-4 files. The business model is download-to-own, not rental.
HungryFlix positions itself as a sort of distribution service for independent producers, offering them hosting, storage, and bandwidth. It allows content owners to set their own prices for their downloads. HungryFlix gives 60 percent of the each download transaction to the content owner, while retaining 40 percent to cover overhead. Prices on the site start as low as $0.99.
Recently HungryFlix increased the quality the site can provide by changing storage limits. It now allows content providers to upload movies up to 1GB in size (the previous limit had been 500MB), so the site’s visitors can now get HD content.
Like HungryFlix and EZTakes, UK-based Streamburst, is also a purveyor of mostly independent content. It offers downloadable movies as unencrypted MPEG4 files already formatted for various portable devices. Streamburst aims to prevent piracy without placing Draconian restrictions on consumers who simply wish to exercise their fair-use rights. The company employs a combination of watermarking and personalization technologies. Streamburst adds an opening screen at the head of each movie that lists the name of the person who has downloaded the film, while also inserting a sort of invisible watermark. Both of these measures allow any piracy to be traced back to the pirate. Ironically, the company also uses the BitTorrent P2P filesharing technology that is used by so many pirate sites.
Jaman
Another independent-oriented site that has foregone Windows DRM is San Mateo-based Jaman. The site has gained a reputation for artsy foreign films (some call this “world cinema”) including Bollywood movies and nature documentaries delivered at high quality. It also features its own player which employs P2P technology, but files are progressively downloaded rather than streamed. The company has forged distribution deals with TiVo and SanDisk.
According to Jaman CEO Gaurav Dhillon, the company has invested over $1 million in its own proprietary DRM, which he says “functions similarly to FairPlay [the DRM used by Apple] but is a clean room implementation.”
“We set out to from the beginning to support multiple platforms,” Dhillon says. “We were dealing with producers who were using Macs, so that was sort of natural. But since there wasn’t a good cross-platform DRM--in fact, outside of Fairplay there really isn’t any at all-0-we decided the right thing to do was to build one, because we wanted to provide convenience and ease-of-use to our customers.”
Jaman could have used Windows Media DRM (like most providers in this market), but Dhillon quickly dismissed the idea. “It’s a very mixed experience, to put it politely; so many incompatibilities. It has not been a good thing for people who try to use it. It obviously works better on the PC than the Mac, but we think being cross platform is so important; there’s so much change going on as this becomes the primary way for people to get entertainment in their home that we thought that for us to not be cross-platform would be folly.”
Dhillon says his company’s proprietary DRM is modeled on Open Mobile Alliance (OMA) version 2, a security format used primarily in the mobile devices market. OMA has the backing of some major companies, such as Warner Bros., Samsung, and Panasonic. When Dhillon approaches studios to try to make movie distribution deals, “They like the fact that we have DRM,” he says. “They look at it and like it, and they also understand that Windows DRM has challenges, particularly in the entertainment world where many of them are Mac users themselves.”
CinemaNow
One of the largest and most successful companies in the movie download market--CinemaNow--has also experimented with DRM alternatives. Several years ago CinemaNow wanted to be able to offer download-to-burn DVD movies to its customers, so they licensed from the German company ACE GmbH, an internet-based DVD distribution, rights management, and copy protection technology called fluxDVD. This is the protection technology currently used by CinemaNow on the special subcategory of its site that is devoted to DVD movies that customers can download and burn to a DVD-R. Unfortunately, the supply here is limited to about 100 movies, none of which are first-run blockbusters. FluxDVD has enabled CinemaNow to convince studios to let them offer some of their films, but not their premium content, says CEO Curt Marvis. He says that the studios will not be satisfied with anything less than CSS encryption. Recently, CinemaNow licensed the Sonic Solutions Qflix CSS protection technology, and is now banking its DVD download-to-burn future of the future market success of Qflix.
[There will be much more about the DVD-to-burn option in Part 4 of this 5-article series.]
COMPETING WITH FREE
Of course, if you want the ultimate in portability, if you want the freedom to burn a DVD movie to a DVD-R disc and take it wherever you want to view it, you can easily to that and you can do it for free or almost free. All you have to do is go to one of the hundreds of BitTorrent-powered P2P pirate sites. All you have to do is break the law. But if given an attractive alternative, most people will not break the law, says Jim Flynn, CEO of EZTakes. The problem is that no one is giving consumers attractive alternatives.
Flynn believes that the studios are foolish to try to use DRM to stop piracy. In doing so they are wasting their time and money and holding back a market that could instead be profiting them.
“It isn’t the guy who gives you his credit card and buys a movie download who is doing the pirating,” says Flynn. Most pirating is done by professionals with connections inside the entertainment industry, he argues. Studios that pick on ordinary consumers are going after the wrong people.
Ultimately, the quest for a completely pirate-free world is unattainable. Studios would be wise to stop striving for a perfect protection, settle for good enough protection, and get on with business. The piracy war can’t be won. As Flynn puts it: “The inescapable conclusion is that, short of a complete government-enforced lock-down of the internet, entertainment businesses will increasingly have to face the challenge of competing with free.”
How do you compete with free? By giving consumers flexibility, portability, and good-quality premium content at a good price.
Flynn points to iTunes as an example of a service so compelling that people will pay to download a song, even though they could get the same song for free from one of the pirate P2P music download sites.
“Apple has shown that you can successfully compete with free and get consumers to open their wallets, if you offer them something better,” says Flynn. “The entertainment industry should take heed from the real iTunes example: create something that provides convenience and value, not costly complexity, and you just might take away the incentive to acquire works illegally. That would make digital piracy obsolete.”
The DVD Download Business, Part 2: Potholes of a Bumpy Road
The DVD Download Business, Part 1: A Young Market Struggles to Take Off
Mark Fritz (markfritz at intergrafix.net) is a contributing editing to EMedialive and Streaming Media.